Refund policy

Return & Refund Policy

At IRONSTATE INC. we stand behind the quality of every product we sell. If you're not completely satisfied with your order, we're here to make it right.

RETURN WINDOW
You may request a return within 30 days of the delivery date.

ELIGIBILITY
To be eligible for a return:
- Apparel must be unworn, unwashed, and in original condition with tags attached
- Supplements, skincare, and consumable products must be unopened and unused
- All returns must include original packaging
- Proof of purchase (order number or confirmation email) is required

NON-RETURNABLE ITEMS
The following items cannot be returned or refunded:
- Opened supplements, protein powders, and consumable wellness products
- Opened skincare, creams, and topical products (for health and hygiene reasons)
- Final sale items
- Gift cards
- Custom or personalized products

HOW TO START A RETURN
Email info@ironstate.ca with your order number and reason for return. Our team will respond within 1-2 business days with return instructions.

RETURN SHIPPING
Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping method, as IRONSTATE is not responsible for returns lost in transit.

REFUNDS
Once we receive and inspect your return, we'll notify you by email and issue a refund to your original payment method within 5-10 business days. Original shipping charges are non-refundable.

DAMAGED OR DEFECTIVE ITEMS
If your item arrives damaged or defective, contact us within 7 days of delivery at info@ironstate.ca with photos. We'll arrange a replacement or full refund at no cost to you.

EXCHANGES
We don't offer direct exchanges. To exchange an item, please return the original and place a new order for your replacement size or color.

QUESTIONS
Email: info@ironstate.ca
Phone: 306-514-7443
Hours: Monday–Friday, 9:00 AM – 6:00 PM CST